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±è¼¼¿µ ( Kim Se-Young ) - ¸ñÆ÷´ëÇб³ °£È£Çаú
±èÁ¾°æ ( Kim Jong-Kyung ) - ´Ü±¹´ëÇб³ °£È£Çаú ¹Ú±¤¿Á ( Park Kwang-Ok ) - ¼øõ´ëÇб³ »ý¸í»ê¾÷°úÇдëÇÐ °£È£Çаú
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Abstract
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Purpose: The purpose of this study was to examine nurses¡¯ experience of workplace incivility from coworkers, supervisors, patients or patients¡¯ families, and doctors. The researcher identified the relationships among empowerment,
burnout, and organizational commitment of hospital nurses.
Methods: The sample included 415 hospital nurses. Data were collected through questionnaires and analyzed using SPSS and AMOS.
Results: The average incivility score was 2.94 from doctors and 2.89 from patients or patients¡¯ families, higher than from supervisors (1.90) and coworkers (1.87). The variables affecting burnout included direct effect of empowerment (¥â=-.46, p<.001), direct effect of patients or patients¡¯ family incivility (¥â=.14, p<.001), direct effect of supervisor incivility (¥â=.12, p<.001), and direct effect of doctor incivility (¥â=.09, p<.001). The variables affecting organizational commitment were direct effect of burnout (¥â=-.58, p<.001), indirect effect of empowerment (¥â=-.23, p<.001), indirect effect of patients or patients¡¯ family incivility (¥â=-.12, p<.001), indirect effect of supervisor incivility (¥â=-.10, p<.001), and indirect effect of doctor incivility (¥â=-.09, p<.001).
Conclusion: The results indicate that incivility affecting nurses results in a high degree of burnout and a low degree of organizational commitment. Therefore, it is necessary o assess incivility cases and to hold workshops designed to curb incivility and establish healthy workplaces.
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KeyWords
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¹«·ÊÇÔ, °£È£»ç, ¼ÒÁø, ÀÌÁ÷, º´¿ø
Violence, Nursing, Burnout professional, Personnel turnover, Hospitals
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